For the purposes of this Policy, the terms are defined as follows:
The following essential cookies are required for our Services (including GLIDR and GLIDR AI applications) to function. These cookies are enabled by default and cannot be refused as they are strictly necessary for core functionality such as security, authentication, payments, support, and error tracking.
| Cookie/Provider | Purpose | How to Refuse |
|---|---|---|
| GLIDR/GLIDR AI | Authentication, security, session management, basic application functionality. | Essential for operation; cannot be refused. Blocking these cookies in your browser may prevent the Services from functioning. |
| Recurly | Payment processing (if making direct payments). | Essential for payment processing; cannot be refused. |
| Sentry | Error tracking, crash reporting, application stability monitoring (no personal data captured). | Essential for error detection and stability; cannot be refused. |
| Intercom | Customer support and secure chat functionality. | Essential for support features; cannot be refused. |
The following cookies are used only on our marketing websites (such as www.glidr.io and www.glidr.ai). These cookies are not enabled by default and can be denied or managed through the cookie banner on those sites. Denying these cookies will not impact your ability to use the core GLIDR or GLIDR AI services.
| Cookie/Provider | Purpose | How to Refuse |
|---|---|---|
| Intercom | Customer support and chat on the marketing website. | Manage via cookie preferences banner. |
| Google Analytics | Analytics, usage tracking, and site performance measurement. | Manage via cookie preferences banner. Opt-out: Google Analytics Opt-Out |
| Advertising Cookies (Google Ads, Google Dynamic) | Personalized advertising, frequency capping, ad delivery optimization. | Manage via cookie preferences banner. Opt-out: Google Ad Settings |
We partner with third parties to display advertising on the Websites or to manage our advertising on other sites. These partners may use cookies to gather information about your activities on our Websites and other sites to suggest advertisements based on your browsing interests.
Web beacons, tags, and scripts may be used on our Websites, in email, or other electronic communications. These assist in delivering cookies, counting visits, understanding usage and campaign effectiveness, and determining email open and engagement rates. We may receive individual and aggregated reports from these technologies via third-party providers.
We use Local Storage Objects (“LSOs”) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.
Log files contain only non-personal data, such as truncated IP addresses, browser type, internet service provider, referring and exit page URLs, operating system, date and time stamps, search queries, language preferences, device identification numbers, mobile carrier, and system configuration details. Personal data is never stored in log files. IP addresses are truncated in compliance with applicable data protection laws and regulations.
Analytics: We collect analytics information when you use the Websites to help us improve them. We may also share aggregated or de-identified data about your actions on our Websites with third-party analytics providers.
We use the information we collect about you with cookies and other information gathering technologies to (a) provide, operate, maintain and improve the Services; (b) enable you to access and use the Services; (c) monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (d) investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities; and (e) personalize the Websites and Services, including providing features that match your interests and preferences.
We process your information for the purposes described in this Policy, based on the following legal grounds:
(i) When we’re pursuing legitimate interests
We process your information for our legitimate interests and those of third parties. This means that we process your information for things like providing, operating, maintaining, and improving our Services; enabling you to access and use the Services; promoting the Services; sending promotional communications; monitoring and analyzing trends, usage, and activities in connection with the Websites and Services; investigating and preventing fraudulent transactions, unauthorized access to the Services, and other illegal activities; and personalizing the Websites and Services.
(ii) When we’re providing a service
We process your data to provide a service you’ve requested under the Service Contract or another contract between you and us. This includes enabling you to access and use the Services, processing transactions, sending you related information, providing customer service and support, and personalizing the Websites and Services.
(iii) With your consent
You can accept or deny the use of cookies and other information gathering technologies when visiting our Websites. Consent for these technologies is managed through the cookie banner. If you wish to withdraw or modify your consent, use the cookie preferences tool at any time or contact us at support@glidr.ai.
To the extent cookies may qualify as personal data under applicable data protection laws (including the GDPR), you have the following rights: request access to your data, request correction or deletion of your data (“right to be forgotten”) when legal conditions are met, object to the processing of your data, and exercise your right to data portability. To exercise these rights, contact us using the details above. If you believe we are violating data protection laws, you have the right to lodge a complaint with a national supervisory authority.